Developed and maintained the bank's Business Continuity Plan (BCP) to ensure recovery strategies for critical business functions including conducting Business Impact Analysis and risk assessments in order to mitigate potential operational disruptions.

Coordinated cross-functional disaster recovery drills and simulations to our secure off-site recovery facility to stress test present operational equipment and systems to guarantee all critical business service operations within the recovery time objective (RTO).

Managed physical data retention and physical access including the coordination between Bank and third parties to facilitation storage and destruction of bank documents within the company's policy archival period, logging key and pin number access to safes, and maintenace/procurement of space and equipment for archival.

Opened customer escrow accounts in compliance with regulatory and contractual requirements, ensuring accurate documentation, KYC validation, and account setup per escrow agreements.

Managed customer escrow accounts including but not limited to the timely disbursement of funds upon fulfillment of escrow conditions and the closing and reconciliation of escrow accounts post-transaction settlement according to closure confirmations.

Assisted in Global Market Operations to manage funding, liquidity, foreign exchange risk, and interest rate risk by generating daily and monthly reports to generate projections for treasury front office as well as creating and verifying transfer of funds between the Federal Reserve Bank and the bank's Escrow Account.

Communicated internationally and cross-functionally within the bank to maintain group-wide standards across all departments including but not limited to Global Markets, Legal, Governance, Risk Management, Compliance, Technology & Operations, and Wholesale Banking.

Assisted in the IT department as primary back-up to maintain hardware such as file servers, laptops, and routers as well as core banking systems supports.

Assisted in compliance with the Department Financial Services Part 500 regulation to adhere to a robust cybersecurity program by liaisoning between New York IT and Head Office Chief Information Security Officer (CISO) to ensure strict adherence.

Mitigated non-financial risk towards the company by cross-functionally gathering Key Operation Risk Indicators monthly and annually conducting Key Risk Control Self Asessment tests to reduce probability of risk indicators reaching reportable management thresholds.

Engaged in Third-Party Risk Management (TPRM) by conducting due diligence on third-party non-outsourcing and outsourcing vendors for the bank analyzing risk through a cybersecurity, regulatory, business continuity, and operational risk lens.

Facilitated in the transfer and merger of UOB Los Angeles Branch to New York Branch through integration of core banking systems, customers, and physical goods.

Maintained sensitive customer information inside the Bank Wide Customer Information Facility (BWCIF), ensuring data integrity and compliance with internal policies and regulatory standards.

Communicated with patients in English, Cantonese, and Mandarin to provide care coordination for patients regarding dental operations that require specific care such as endodontcs, orthodontics, oral surgery, etc. for underserved and low-income families in New York City Chinatown.

Coordinated with over 100 health center sites that provided specialty dental services such as the hospitals within NYC Health + Hospitals and NYU Langone in order to assist patients with limited insurance and budget to achieve timely care within their financial constraints.

Ensured comprehensive and up-to-date recordkeeping of insurance information for specialty dental services that accept Medicaid and Medicare in the New York City area by contacting all specialty care dental providers in New York City that accept Medicare and Medicaid by phone and e-mail.

Performed checker role for our in-clinic providers regarding referrals and dental notes using knowledge gained from experience as a dental assistant and ensured 0 errors in annual audit.

Designed graphics and print outs for the dental and pediatric office including, but not limited to, posters, appointment cards, specialty care referral reference sheets, and employee handouts.

Contacted patients pre and post-specialty care regarding insurance information, treatment options, pre-treatment, and post-treatment outcomes.

Provided habilitation and respite services to teenagers with intellectual or developmental disabilities.

Assisted with Software Engineering focused college applications and coding related projects such as website development as well as assisting in any other professional development endeavors.

Helped clients with physical skill development in sports and outdoors activities such as table tennis, badminton, and weight lifting to help dependents to have mastery over their body.

Designed after-school programming lessons for students in New York City public and charter middle schools in the Manhattan area.

Instructed students on how to design web applications and games using Scratch, HTML, CSS, and Javascript that catered to their personal interests.

Expanded the after school coding program from one to four classes of students in multiple schools ranging from one-on-one to classes of twenty.

Created structured lesson planning and equipment setup for future programming and web development classes.